Terms and Conditions
A non-refundable deposit of €1,000 one thousand euro’s is required to book a place on any of eLearnExcel’s diplomas . This deposit is non-refundable in all circumstances. The remaining fee must be paid 4 weeks prior to course commencement.
This term does not apply when students avail of a finance option with eLearnExcel.
Any cancellations four weeks (28 days) prior to course commencement will not be subject to a cancellation charge. Any cancellations up to two weeks (14 days) prior to course commencement will be subject to a cancellation charge equal to 50% of the overall fee payable. Any cancellations within 2 weeks prior to course commencement with be subject to 100% cancellation charge equal to 100% of the overall fee payable.
Refunds will only be granted in extenuating circumstances such as medical incapacity or bereavement, at the sole discretion of the Programme Manager. Extenuating circumstances refer to unforeseen events which may affect a student’s ability to attend the course. Such circumstances include serious illness &/or hospitalisation, accident, immediate family bereavement or other serious personal circumstances.
Foreseen events such as sporting, cultural or work commitments are not considered extenuating circumstances. Supporting documentation e.g. medical certificate, police statement etc. must be provided. In such circumstance deferral may be offered as an alternative. The amount refunded will be in proportion to how far you have progressed through the course. Please allow a minimum of 7 days for a refund to be processed.
Students who wish to defer their place on a course will be charged an administration fee of €250 (two hundred and fifty euro’s). If deferral is requested 2 weeks prior to course commencement then no charge will be applicable. A deferral can be granted without additional costs due to extenuating circumstances with supporting documentation and at the sole discretion of Programme Manager.
Online Students are entitled to a cooling off period of 14 days, which begins on the day that access to the course is granted. If a student decides they do not want to commence the course during this period a refund may be granted. Once Leap(Learning Management System – LMS) is accessed by a student, this is an indication of use of service and acceptance of terms and conditions, and as a result at this point no refunds will be issued, even within the standard cooling off period of 14 days. After the cooling off period no refunds will be issued whether Leap (LMS) has been accessed or not.
The access period for the mentored online programme is for 52 weeks or one calendar year. After this time the users access to the LMS will be revoked and as a result at this point no refunds will be issued.
Payment Terms for Online Students
Students will only be granted access to online content once the full payment is made. Failure to make payments in the above timeframe will result in student access being withdrawn and, if the full fee is not received, all course fees paid up to that point will be non-transferable and non-refundable.
Different terms apply when students avail of a finance option, and the aforementioned terms can be referred to in the student’s individual contract with eLearnExcel.
Deferrals for Online Students
Students who wish to defer their participation on an online course may do so in extreme circumstances for a maximum period of 12 months. Full course fees will need to be remitted before students can defer participation and deferral is at the discretion of eLearnExcel. Course participation will not be deferred while an outstanding fee remains on the student account.